Privacy policy
Orchard Home Surveys
1 Company Overview
1.1 About Us
Orchard Home Surveys (Orchard Home Surveys) is a company headquartered in Bedfordshire, UK and our data protection officer is Chris Tucker.
Privacy Statement
This section applies to the personal information we collect and process through the Services – such as when you engage with us as a client.
Orchard Home Surveys is not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this Notice. We require our Customers to comply with all applicable laws and regulations and to provide Respondents with notice of the collection of data as outlined in this Notice.
2.1 Information We Collect And Why
The personal information we collect about you broadly falls into the following categories:
USERS
(i) Information you provide to us: You may provide personal information to us through the Services – for example, speak with our support teams, send us an email, or communicate with us in any other way. We will usually let you know, prior to collection, whether the provision of personal information we are collecting is compulsory or may be provided on a voluntary basis and the consequences, if any, of not providing the information.
The information you provide to us includes:
Registration Information: When you engage with Orchard Home Surveys to provide a service, we ask you to provide contact information such as your name, telephone number, job title, and company name.
Billing Information: If you purchase our Services, you may also need to provide us with payment and billing information such as your credit card details and billing address. We will also maintain a record of your purchases, transactional information, your Services history and usage, and any communications and responses.
Examples of how we use this information:
To provide you with the Services.
To identify who you are, including additional authentication requests
To respond to your enquiries.
Send you information as part of the Services (including information about our account).
Send you marketing information (in accordance with your marketing preferences).
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To prevent potentially illegal activities.
To screen for and prevent undesirable or abusive activity. For example, we have automated systems that screen content for phishing activities, spam, and fraud.
To respond to legal requests or prevent fraud, we may need to disclose any information or data we hold about you. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
(ii) We may use cookies and other tracking technologies to collect some of this information. Our use of cookies and other tracking technologies is discussed more below, and in more detail in our Cookie Notice.
The information we automatically collect through the Services includes:
Device Information: We collect information from your device and applications you use to access our Services, such as your IP address, device attributes (for example: hardware model, operating system, web browser version, as well as unique device identifiers and characteristics), connection information (for example, name of your mobile operator or Internet Service Provider, browser type, language and time zone, and mobile phone number); and device locations (for example, internet protocol (IP) addresses and Wi-Fi information).
Log data: Our web servers keep log files that record data each time a device accesses those servers and those log files contain data about the nature of each access, including originating IP addresses. We may also access metadata and other information associated with files that you upload into our Services, such as images.
Information relating to your use of the Services: We collect usage data about whenever you interact with our Services, which may include the dates and times you access the Services, page views, which activities and features are used of our Services, crash logs, customer storage configuration settings, and technical data relating to devices accessing and using the Services and the performance of the Services in doing so.
Examples of how we use this information:
To infer your geographic location based on your IP address.
To improve our Services for you and all Users. For example, we collect information about the types of surveys you create (e.g. product surveys) to build a profile about you so as to help direct you to other relevant features and services we offer and help you in using our Services, for example by making recommendations for you to optimise the use of our services.
To monitor abuse and troubleshoot.
To help us deliver a better and more personalised experience (for example, it enables us to customise our Services according to your interests).
Conduct internal business analysis based on meta-data about usage, feature adoption, and forecasting.
To create new services, features, content or make recommendations.
To track behaviour at the aggregate/anonymous level to identify and understand trends in the various interactions with our services.
To fix bugs and troubleshoot product functionality.
(iii) Information we obtain from third-party sources: We may receive information about you from other sources, including publicly available databases or third parties (such as Google Analytics) from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include name, employer, job title, email address, phone numbers, and other company, contact, and/or employment information.
Examples of how we use this information:
Identify who you are, including both identification and authentication.
Provide you with the Services.
Provide you with information about your account, including renewals and changes in Services or your account status.
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Improve the Services.
Provide you with customer support.
Market other products and services that we offer to you (you may always opt out of any email communications at any time by clicking on the “unsubscribe” link at the bottom of every email communication). In addition, marketing data purchased from third parties may be combined with information we already have about you and may be used to create more tailored advertising and products.
Conduct internal business analysis based on meta-data about usage, feature adoption, forecasting.
Fulfil any other purpose for which you provide it
2.2 How We Share Your Information
USERS
In the following limited situations, we may disclose information that we collect or that you provide to us:
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to process billing, to provide customer support and to deliver online and offline marketing communications that we think will interest you.
as required by law, such as to comply with any court order, or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, safeguarding, investigate fraud, or respond to a governmental or regulatory request.
to enforce our rights arising from any contracts entered into between you and us and for billing and collection.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Orchard Home Surveys assets.
RESPONDENTS
In the following limited situations, we may disclose Respondent information to someone other than the User (the survey creator):
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to provide customer support.
to comply with any court order, law or legal process, including responding to a governmental or regulatory request.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Orchard Home Surveys assets.
2.3 Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no on-going legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We will retain the information we process on behalf of our Users for as long as needed to provide services to our Users and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
PRIVACY FOR OUR WEBSITES
This Section applies to personal information that we collect and process through our Websites and in the usual course of our business, such as in connection with our events, sales and marketing activities.
3.1 Information We Collect And Why
(i) Information you provide to us: Certain parts of our Websites may ask you to provide personal information voluntarily (such as your name, contact details, and company name): expressing an interest in obtaining additional information about Orchard Home Surveys or our products and services, subscribing to marketing or otherwise contacting us, we collect personal information from you. We may also collect personal information, such as your contact and job details and feedback, when you attend our events, or through other business or marketing interactions, we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us, and we will keep copies of any such communications for our records Examples of how we use this information:
To respond to your requests or provide you with the information requested by you.
To send administrative or account-related information to you.
To provide you with marketing and promotional communications (this is in accordance with your marketing preferences)
To comply with and enforce applicable legal requirements, agreements and policies.
For other business purposes such as data analysis, identifying usage trends, determining the effectiveness of our marketing, and enhancing, customising, and improving our Websites, products, and services.
(ii) Information we automatically collect: When you visit our Websites, Orchard Home Surveys, like most website owners, may also collect certain information automatically from your device, such as your device type, browser type, broad geographic location (e.g. country or city-level location), the referring website, what pages your device visited, and the time that your device visited our Website. We may use cookies, pixel tags and other similar tracking technologies to collect this information. Examples of how we use this information:
to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to understand how our Website is used and to improve our Website to ensure that content is presented in the most effective manner for you and your computer;
to provide advertising to you on third party sites, based on your browsing activities on the Website; and,
as part of our efforts to keep our Website safe and secure.
(iii) Information we source from third parties: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or purchased from third parties and combined with information we already have about you, may include name, employer, job title, email address, phone numbers, and other company, contact, and/or employment information.
3.1 Cookies and Similar Tracking Technologies
We use cookies and similar tracking technology (collectively “Cookies”) on our Websites to collect and use personal information about you to serve targeted advertising to you, analyse trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. In addition, certain third parties, such as analytics companies, may use automatic information collection technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information about your online activities over time and across different websites, apps and other online services websites.
3.2 How We Share Your Information?
In the following limited situations, we may disclose information that we collect or that you provide to us:
to our contractors, service providers and other third parties who provide data processing services to us and with whom the sharing of your personal information is necessary to undertake the work e.g. to process billing, to provide customer support and to deliver online and offline marketing communications that we think will interest you.
as required by law, such as to comply with any court order, subpoena or other law or legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a governmental or regulatory request.
to enforce our rights arising from any contracts entered into between you and us and for billing and collection.
to a buyer or other successor in the event of a merger, sale or transfer of some or all of Orchard Home Surveys assets.
GENERAL INFORMATION
4.1 Your data protection rights
You have the following data protection rights:
You can access, review, change, update or delete your personal information at any time by contacting us at hello@orchardhomesurveys.co.uk
We do not charge you to update or remove your personal information.
To remove your personal information from a Website testimonial or request removal of your personal information from our blog or community forum, contact us at hello@orchardhomesurveys.co.uk. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
In addition, if you are a resident of the European Economic Area, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information. To exercise these rights email hello@orchardhomesurveys.co.uk
You can opt out of receiving promotional emails from us by clicking the “unsubscribe” link in the email, by emailing hello@orchardhomesurveys.co.uk
If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or other transactional, non-marketing/administrative-related purposes.If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority, the ICO.
Please note that because most of the information we store can only identify a particular browser or device, and cannot identify you individually, you will need to provide us with some additional information to enable us to identify the personal information we hold about you and ensure that this accurately fulfils your request. You may also be required to provide ID.
4.2 How do we keep your personal information secure?
We use appropriate technical, governance and organisational security measures to protect any personal information we process against unauthorised access, disclosure, alteration, and destruction. This information is available on request to protect Orchard Home Surveys and our client’s security.
Unfortunately, nobody is truly and completely safe from hackers. Although we do our best to protect your personal information, we cannot guarantee security, no Internet transmission can ever be guaranteed 100% secure, and so we encourage you to take care when disclosing personal information online and to use readily available tools, such as Internet firewalls, secure email and similar technologies to protect yourself online.
4.3 Changes to this Privacy Notice
We may revise this Notice from time to time in response to changing legal, technical or business developments. The most current version of this Notice will govern your use of your personal information. If we make any material changes to this Notice, we will post the updated version here and notify applicable Users by email or by means of a prominent notice on our Website. You can see when this Notice was last updated by checking the “last updated” date displayed at the top of this Notice. We will seek your consent to any material changes to this Notice if and where required by applicable law.